Be part of our tomorrow! We are hiring an IT Event Administrator at Ticketek, which is part of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world's most iconic venues and lead in sports and entertainment event promotion globally. Join live entertainment's most innovative, dynamic, and passionate global business.As the IT Event Administrator in South Australia, you will be attending some of the biggest and best events across Australia to deliver IT services for our clients, venues and events. This role is ideal for someone with at least 3 years' experience who enjoys an active and dynamic IT role outside the office.The RoleAs an IT Event Administrator, your role will be to:Ensure there is best-in-class on-site IT support at Ticketek events (and thereby satisfy our client's contractual obligations)Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary eventsAdminister and maintain ticketing IT infrastructure and access control infrastructure at client venuesCoordinate the installation, support and maintenance of I.T. collateral as required such as servers, switches, WAP's etc.Schedule and carry out preventive maintenance of internal and external client equipment and infrastructureRecord changes that you make to network or device configuration in the appropriate configuration diagrams or databasesEnsure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database systemRequirementsTo be successful in this role, you will need to:Have hands on experience in a technician and/or support specialist roleHave experience in working in live eventsBe able to work under pressureHave a customer focused approach to solving customer issuesExcellent verbal and written communication skillsStrong time management and organizational skills and ability to prioritize and meet tight deadlinesResults-oriented, energetic and innovative approach to workA current Full Australian driver's licenseDesirable experience and skills:Prior use of ticketing system/sWindows 10/11 and server 2016 or greater experienceMicrosoft SQL 2017 or greater familiarityCisco networking experience demonstrated by suitable Cisco qualificationBroad network (LAN/WAN) and server experienceFamiliarity with patron access control solutions desirableAs a team member, you will:Demonstrate a client focused attitude, being a true ambassador for our brandPursue quality and excellence in a fast-paced industryCommunicate with style and professionalism, across all levels of business relationships, both internally and externallyBe adaptable within an ever-changing environmentHave the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problemsHave well developed time management skills with the ability to deal with conflicting deadlinesBe able to quickly establish rapport and develop client relationships with a variety of stakeholdersBe a team player willing to strive to deliver exceptional resultsOther Key Considerations For This PositionDue to the nature of this role, work is required outside of business hours and on the weekendLift/carry more than 5kg from time to timeSpend extended periods of time on your feet at eventsBenefitsSo, what does TEG offer?Complimentary tickets to selected eventsBirthday LeaveVolunteering LeaveAccess to wellbeing discountsFlu VaccinationsCompany Paid Parental LeaveFree Advice and Support (EAP)What can you expect?Global Reward and Recognition ProgramSupportive and exciting Learning and Development OpportunitiesCareer PathwaysA commitment to Diversity, Equity, and InclusionGreat team members!For more information about TEG please go to http://www.teg.com.au/TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.We want to make sure our recruitment processes are accessible and inclusive for all people. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.Only direct applications will be considered. No recruiters please*
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