At our Sydney Head Office, we tackle some of the most complex challenges in the logistics industry. We are on the lookout for a freight forwarding expert to leverage their in-depth knowledge and help guide the development of our industry-leading software, CargoWise.Why Join Us?We offer a unique opportunity to broaden your experience through our rotations program, where you'll spend 2 months in 3 different teams before settling into your permanent role. This approach provides a comprehensive understanding of our product and the industry, fostering profound learning and upskilling along the way.About The RoleOur Product Specialists are problem solvers and subject matter experts who bridge the gap between business and technology. They work closely with customers to: Understand and analyze issuesIdentify root causes of problemsCollaborate with developers to deliver impactful solutionsTogether, we are transforming the world of logistics—one innovation at a time.Key Responsibilities Investigate and resolve complex customer issuesDeliver exceptional 2nd-line customer supportDraft requirements for new features and functionalitiesAssess existing functionality and recommend enhancementsDocument support materials and release notesAnalyze and document business processesIdentify inefficiencies and recommend optimal practicesTroubleshoot issues promptlyConduct UAT (user acceptance testing) for software fixes and new featuresCollaborate with customers and developers throughout the product lifecycleAbout YouYou're a natural problem solver with a talent for uncovering the root cause of issues. Clear communication, active listening, and adaptability in a dynamic work environment are your strengths. You're eager to make a difference and thrive on continuous learning.Key Skills And Qualifications Extensive experience in freight forwardingFamiliarity with CargoWise forwarding modules (highly beneficial)Strong communication and collaboration skillsSelf-driven learning and professional developmentBackground in software products (advantageous but not essential)Stakeholder management expertiseCritical thinking and constructive feedback skillsCustomer service mindset when supporting clientsHigh attention to detailPositive attitude and a drive for improvementReady to Shape the Future of Logistics?If you're passionate about problem-solving, innovation, and making a real impact in the logistics industry, we'd love to hear from you. Join us and play a key role in revolutionizing global logistics with CargoWise.About WiseTech GlobalAt WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world's largest logistics companies. Our innovations and global technology enables, improves and empowers the world's supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.Before you ApplyFrom time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.Apply for this position
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