Experience the unique blend of luxury and history at Thornbury Castle, a 5-star hotel set amidst 15 acres of breathtaking landscape.
About Us
Located just 20 minutes' drive from Bristol, our hotel boasts 26 elegantly restored rooms and suites, an award-winning restaurant, bar, and two exclusive meeting spaces. Our modern British cuisine showcases the finest locally sourced produce from our kitchen garden and surrounding southwest region.
We operate 7 days a week, offering a range of dining experiences, including breakfast, afternoon tea, dinner, and Sunday lunch. We also host occasional weddings and events, providing a truly regal atmosphere for our guests.
Job Details
* We offer a competitive hourly rate of £11.92, depending on experience.
* This part-time permanent position requires approximately 24 hours of work per week, with flexibility to vary.
* Shifts will be between 7am and 11pm, including evening shifts and weekends.
Responsibilities
* Greet guests, take orders, and serve food and drinks with a warm smile.
* Provide expert knowledge on our menu, making personalized recommendations to our discerning guests.
* Take ownership of guest requirements, ensuring their needs are met and allergies are accommodated.
* Foster a safe and healthy environment by adhering to Health and Safety and Food Safety procedures.
* Set up dining areas, process charges, and handle payments with precision and efficiency.
* Maintain open communication with colleagues and managers, working together as a cohesive team.
* Address guest queries and complaints with poise and maturity, ensuring a seamless experience.
Qualifications
* A dedicated team player with exceptional communication skills.
* A natural passion for the hospitality industry and a flair for delivering exceptional service.
* The ability to work independently, using initiative when necessary.
* Ambition to succeed at the highest levels, with a willingness to learn and grow.
* A positive attitude and eagerness to contribute to our team's success.
Benefits
* An additional share of service charge and tips every month.
* A generous holiday package, including 28 days off (pro rata for part-time staff) and bank holidays.
* A paid day off on your birthday.
* A complimentary stay at the castle after successfully passing your probation period.
* Access to internal and external training programs, as well as online training facilities.
* Staff and family rates on hotel accommodation, discounts on food and beverage, and recognition programs.
* A free uniform, meals while on duty, and parking.