About ACH Group: For over 70 years, ACH Group, a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we are able to create good lives for our customers. With purpose-led roles across residential care, retirement living, home and community care, health and wellness, social experiences, and corporate teams, our workforce delivers impact for our residents and customers.
About the Role
ACH Group is seeking an experienced leader to oversee the operational management, customer care, and quality service delivery at the Residential Care Home - VITA, based in Daw Park, on a full-time basis.
Key Responsibilities
* Lead the execution of strategic initiatives at the home and best practice within clinical care services
* Maintain and exceed compliance to Aged Care legislation, accreditation standards, and AN ACC framework
* Budget oversight, clinical, quality, safety, and staff resourcing management (in conjunction with Head of Residential Customer Care, Head of Operations, and Head of Care Workforce)
* Oversee clinical staff (nurses), including recruiting, onboarding, reviewing, and supporting staff to achieve success in the delivery of the 'Good Life' promise
* Incident Management for customers and staff
* Feedback management and case conferences
* Lead a high-performing and customer-centric culture
* In conjunction with the Care Managers, liaise with internal and external stakeholders, including resident family members, carers, and allied health professionals
About You
We are seeking a candidate with:
* Significant experience in a leadership or management role
* Nursing qualifications and current registration with AHPRA highly desirable
* Ideally possess postgraduate qualifications or working towards
* Demonstrated high levels of clinical competence
* Demonstrated experience in supporting family members and residents
* Demonstrated experience in resolving clinical issues, supporting family members, and residents
* Understanding of Healthy Ageing and AN ACC preferred
* Excellent attention to detail, interpersonal, communication, and problem-solving skills
* Preferably possess significant nursing experience in an aged care environment
What We Offer
As part of our team, you will have access to:
* Career development with in-house upskilling and external learning opportunities
* Friendly and inclusive culture, supporting diversity and employee wellbeing
* Financial advice for HESTA members, our preferred superannuation supplier
* Wellbeing program, including free employee assistance program
* Recognition program acknowledging significant contributions
* Salary packaging to maximise your take-home pay
* Discounted Corporate Membership - Health Insurance - BUPA