Refrigeration Service Manager Opportunity based in Melbourne West Your new company My client is one of the largest Industrial Refrigeration Companies in Victoria. They provide complete industrial refrigeration solutions including design, construction, installation and comprehensive servicing for a wide range of sectors including meat, dairy, pharmaceutical, cold storage and logistics etc. Your new role My client is seeking a dynamic Service Manager to join the team. The successful candidate will be responsible for overseeing the service department, ensuring efficient and effective service delivery, and maintaining high standards of customer satisfaction. This position would suit a Service Manager with proven experience in a similar role or an experienced refrigeration / air conditioning technician ready to get off the tools who can demonstrate leadership & customer service qualities. - Manage and lead the service team, including technicians and support staff. - Coordinate and schedule service calls and maintenance activities. - Ensure timely and accurate completion of service jobs. - Maintain strong relationships with clients and address any service-related issues. - Monitor and improve service processes and procedures. - Manage inventory and ensure availability of necessary parts and equipment. - Provide technical support and guidance to the service team. - Prepare and present service reports and performance metrics to management. What you'll need to succeed - Proven experience in a Service Management role or as a Senior HVACR Technician.- Industrial refrigeration or large commercial project experience is required. - Technical knowledge of HVACR systems and equipment. - Relevant trade qualifications and licenses (Valid driving licence, refrigerant handling licence, white card, Restricted Electrical Workers D Licence). - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to handle multiple tasks and prioritise effectively. What you'll get in return This is a great opportunity for an experienced HVAC Technician or Service Manager to develop further. My client is offering diverse opportunities and a competitive remuneration package to reflect the applicants years of experience. If you are dedicated, have initiative and take pride in producing high-quality work, this is an outstanding opportunity to be part of our growing team. My client has a diverse range of clients with a wide range of systems, which keeps this role challenging yet rewarding. Company success is based on maintaining a good working culture for employees with continual training and development. My client invests in their employees to ensure they have the skills required to provide the best customer service to clients. What you need to do now If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to nicola.joneshays.com.au or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 2916025