This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council over the counters, via telephone and emailEffectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesAccurately perform back office clerical and administrative tasks as requiredTo be successful, you will possess: High-level customer service skills, both phone based and face-to-faceDemonstrated experience within a high volume Call Centre environment including experience in using a customer management or request tracking applicationPrevious experience working in an administrative environment with a strong customer and team focusWell-developed interpersonal skills and proven ability to communicate effectivelyLocal Council experience highly desirableWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates Please note successful candidates may be required to undergo a police check and hold a valid working with children's check.Candidates who already hold these will be at an advantage.If you meet the requirements of this role, please press APPLY NOW.Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.We actively encourage applications from any background.skillsExperience working in local government highly desirablequalificationsNo qualifications requirededucationSecondary School/High School