The Receptionist/ junior administrator at Banana Bathrooms is the first point of contact for clients, visitors, and team members. This role is pivotal in creating a positive and welcoming first impression and ensuring the smooth operation of daily office activities.
Key Responsibilities
Front Desk Management:
* Greet and welcome clients, visitors, and team members with a professional and friendly demeanour.
* Manage incoming phone calls, transfer calls to the appropriate departments, and take messages as needed.
Visitor Assistance:
* Provide assistance and information to visitors, directing them to the correct office or personnel.
* Maintain a tidy and organised reception area.
Scheduling and Appointments:
* Schedule appointments for clients and visitors, ensuring accuracy and proper coordination with team members.
* Send appointment reminders and confirmations as necessary.
Communication Handling:
* Handle incoming and outgoing mail, emails, and faxes, distributing them to the relevant recipients.
* Assist with drafting and proofreading correspondence as required.
Administrative Support:
* Provide administrative support, such as data entry, document filing, and managing office supplies.
* Assist team members with clerical tasks and document organisation.
Client Relations:
* Assist with client inquiries and provide a high level of customer service.
* Redirect client inquiries to the appropriate department or personnel for further assistance.
Meeting Coordination:
* Assist in scheduling and coordinating meetings, including room bookings and refreshment arrangements.
* Prepare meeting materials, including agendas and documents, as needed.
Safety and Security:
* Monitor visitor access and maintain security by following access control procedures.
* Ensure the office premises are secure, and visitors follow safety protocols.
Team Support:
* Collaborate with team members and provide support to ensure a smoothly functioning office.
* Assist with special projects or tasks as requested by management.
Must Haves
* Previous experience as a receptionist or in a similar customer-facing role is advantageous.
* Proficiency in using office software, phone systems, and office equipment.
* Excellent communication and interpersonal skills.
* Professional and welcoming demeanour.
* Strong organisational and multitasking abilities.
* Attention to detail and a proactive approach to problem-solving.
Package Includes
* Above award wage
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