At Allianz, we are proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We are one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. This is why we hire the best people to further our commitment to securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Our team shares ideas, gets inspired, gives back to the community, and feels proud to be part of an organization doing meaningful work that matters, supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The Role
This role involves working with individuals facing challenging times, making it highly rewarding. As a relationship builder, you will engage with customers and relevant stakeholders to maximize their return to health, life, and work. You will also guide our customers through every stage of the claims process, ensuring they are informed and supported throughout.
Main Responsibilities
* Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes.
* Proactively manage claims, identifying and managing return to work barriers on individual claims and implementing strategies to address these.
* Make key liability decisions and assess claims for reasonable and necessary treatment.
* Assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports.
* Provide timely and effective responses to customer needs and ensure accurate processing of claims.
About You
* You have experience in a comparable industry or case management, but this is not essential.
* You have a strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
* You are known for your empathetic style and customer-focused approach, allowing you to 'walk beside our customers.'
* You can handle difficult situations professionally while resolving complex issues.
* You can work collaboratively in a team environment, providing advice and guidance to other team members.
Benefits and Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development, and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer.
We value everything that makes you unique. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all backgrounds are welcomed and valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, please reach out to us for a confidential conversation.