Job Description
Permanent Full Time Position in a leading OEM with long term job security and a 7-7 roster based in the Emerald branch, home every night.
We offer competitive pay rate, potential overtime, Emerald housing allowance, company biannual bonuses, and exclusive staff discount on a range of goods and services.
OEM training and opportunities for upskilling with access to the latest technologies are also available.
Key Responsibilities
* Provide technical guidance and leadership to our field service technicians for the Greater Emerald region.
* Ensure our field service employees comply with all WHS responsibilities and maintain a safety first culture within the team.
* Mentor, guide and support the team to improve performance and efficiencies.
* Ensure efficient utilisation of equipment and resources in line with customer requirements and agreed budgets.
* Provide technical guidance and support to field service team members.
* Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing.
* Provide timely and accurate quotations for field service activities.
* Support existing customers through maintaining strong communication while proactively resolving issues.
Requirements
* Experience in a similar position with exceptional communication and customer service skills.
* A strong ability to navigate complex issues and be ambitious in achieving success.
* A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery.
* Attention to detail in documenting and follow-up.
* A Safety First leadership style.
* A strong technical understanding of earthmoving equipment or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous.
Company Values
We value our people and work towards providing guidance on your career path towards a rewarding and successful experience.
We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities, and encourage and support a diverse talent pool of skill, ethnicity and gender.