PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialize in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.
Responsibility:
Systems, Network and Customer Support
Provides high quality and customer-focused ICT support services to the users of Commissioner systems and applications ensuring that incidents are resolved efficiently and impact on Commission business and minimised.
Responds to requests for ICT technical assistance in person, via phone and electronically on WAEC supported applications.
Assists with the systems administration tasks in a Windows Active Directory (AD) and Azure AD Environment. Assists in the set-up and implementation of election and standalone infrastructure and required.
Prepares, installs, configures, modifies, and maintains computer hardware and SEOs along with the imaging process, including the Microsoft365 office suite products.
Configures, installs, configures, modifies, and maintains peripheral devices such as MFDs, printers, scanners, modems, Wi-Fi access points, and MS Teams calling (Soft-Phones)
Configures and maintains SOE hybrid deployment using Microsoft Endpoint Configuration manager (SCCM) and Microsoft Intune (configuration profiles)
Diagnoses hardware software and application issues and advises users on appropriate action and solution options.
Liaises between users and senior level support team members, assisting in the resolution of issues.
Liaises with internal and external suppliers to identify and resolve issues and warrant incidents.
Provides support and training as required for Commission deployed hardware and SOE. Conducts inductions and training for new and existing users in the use if ICT tools and applications.
Contributes to the development and maintenance of self-help and user documentation and ICT Manuals across the Commission to improve skills, development, and a culture of self-learning amongst Commission staff.
Updates, prioritises, and resolved Service Desk incidents and requests and escalates to appropriate groups when required.
Maintains a contemporary knowledge of ICT issues, trends and developments including ICT service and support.
Compiles with existing ICT and organisational procedures and contribute to continual service improvement activities.
Other:
Actively participate in or undertakes election project work as delegated by management, providing feedback on a regular basis.
Conducts other duties are required.
Skills:
Over 2 years of experience in ICT Service Desk or End User Computing Support roles, working independently and collaboratively in team environments.
Proven excellence in IT support and customer service.
Strong ability to prioritize tasks, including proficient use of queue processes in helpdesk ticket management to determine job prioritization.
Experience with large-scale deployment rollouts (preferred) and computer imaging tools such as Intune, SCCM, WDS, and cloning software.
Skilled in managing users in Windows Active Directory (AD) and Azure AD environments, including deploying devices and applications.
Proficient in managing network devices and systems using tools like SCCM, Microsoft Intune, and standalone Windows imaging tools.
Hands-on knowledge of deploying systems and apps using SCCM and Microsoft Intune Configuration profiles and policies.
Physically fit and available for after-hours work as required.
Adept at troubleshooting and providing first-line support for LAN, Wi-Fi, and hardware issues.
Experienced in configuring, deploying, and supporting Microsoft Windows devices, peripherals, and Microsoft 365 Office Suite (or later) in corporate environments.
Excellent problem-solving, communication, and interpersonal skills, with the ability to build and maintain positive client relationships while delivering customer-focused ICT support.
Strong written communication skills, including the ability to create and update technical and system documentation for user training at all levels.
Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively in high-demand environments. Proven team player, actively contributing to a positive team culture
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.