* Monday to Friday role with WFH potential!
* All training provided
* Negotiable salary
Our client is one of the industry leaders in their field, and a fantastic opportunity has become available to join their team as a Service Desk Consultant, based in their north Brisbane office. This role would suit a candidate with a genuine passion for customer service, who has experience in an automotive dealership environment.
You will be joining a business at the cutting edge of the DMS landscape, where you will provide level one help desk support to dealership customers who need support using the system.
Our client has developed a team that strives to meet and exceed customer expectations. The ideal candidate would be a motivated team player and share their passion of providing outstanding service to their customers every time.
Main duties:
* Handling enquiries through multiple channels of communication
* Participation in training to ensure that up to date knowledge is maintained
* Effectively communicate with customers to ensure end-to-end service is delivered
* Capture all interactions with customers within digital ticketing systems
* Identify and provide feedback of improvement opportunities
* Multitask and prioritize jobs to ensure issues are resolved in a timely manner
* Work side by side with the current team, to ensure that great customer service is provided
* Ensure customer issues are resolved, through end-to-end communication
Candidate requirements:
* Previous experience in a customer service role
* Analytical mind and problem-solving skills
* Friendly disposition and positive attitude
* Excellent verbal and written communication skills
* Excellent computer skills
* Experience in a dealership environment is highly desired
* Experience with a DMS is highly desired
* Desire to learn and develop your skills and knowledge
* Full Australian working rights
* Experience with Jira software is highly desired
In return you will be joining a positive work environment, on a Monday-Friday roster, on a full-time basis. A negotiable salary is on offer, dependent on experience, which will be discussed at face-to-face interviews. Ongoing training will be provided and once you are on top of your duties, the ability to work from home one day per week will be available.
For further information on this role, please contact Chris Fowler on 0480 002 344 quoting reference number AC7709. Resumes, enquiries and applications can be submitted to jobs@autorecruit.com.au