Global Operations & Customer Manager Lead Customer Excellence on an International Scale Our client, a leading and innovative brand in the water sports industry, is looking for a dynamic Global Operations & Customer Manager to drive exceptional customer experiences worldwide.
In this key leadership role, you'll collaborate with regional teams across America & Europe ensuring seamless customer support, optimised operations, and a commitment to service excellence. You'll be at the forefront of refining processes, implementing customer-centric initiatives, and aligning global strategies to achieve business success.
Key Responsibilities:Act as a central liaison between global and regional customer teams, aligning priorities and initiatives.Develop and enhance customer service systems, tools, and processes to support business goals.Lead training and development programs for regional customer teams.Drive key customer experience metrics, including response times, direct sales performance, and warranty case management.Collaborate with internal teams (marketing, fulfilment, production, and tech services) to streamline operations.Localise the customer experience for different regions, ensuring tailored support and engagement.Gather customer insights to continuously improve service offerings and build stronger connections.Who You Are:An experienced leader in global customer operations, sales support, or service excellence.A strategic thinker with a hands-on approach to optimising customer experiences.Skilled in coaching and developing teams across multiple regions.Adept at process improvement, performance analysis, and cross-functional collaboration.Passionate about creating remarkable experiences for customers and partners.Why Join?Work with a pioneering brand in an exciting and fast-growing industry.Lead a global team and make a meaningful impact on customer engagement.Collaborate with a passionate and high-performing organisation.Enjoy a dynamic and flexible work environment.If you're ready to drive global customer excellence and lead strategic initiatives that make a difference, we'd love to hear from you. Apply today!
#J-18808-Ljbffr