Job Description of RAN RIC/NOC Engineer in Sydney and Tasmania:
Qualifications:
1. Diploma/Degree in Electrical / Computer Science / Electronic Engineering
2. Australian Citizen with full work rights
3. NV1 clearance desirable
4. Minimum experience of 5 years in a technical environment
Mandatory Skills and Attributes:
1. Technical skills
2. Strong communication skills
3. Regional knowledge
4. IT skills
5. NOC systems and procedures
Computer literate (Excel, Word, Outlook).
2-3 years commercial experience in a Network Operations Centre, CSP/ISP environment preferred.
Knowledge of routers and switches.
Knowledge of layer data communications protocols.
Ability to verify that switches and routers, as well as their configured network services and protocols, operate as intended within a given network specification.
Must have the ability to troubleshoot network problems effectively in a network operations environment.
Ability to log and troubleshoot core signalling (HLR, HSS), SIM authentication, Call Flow, Trace a fault from Customer Equipment to Core, etc.
Manage the provisioning/deprovisioning of SIMs.
L1, L2, and L3 experience with Nokia preferred. Private LTE experience will be an add-on.
Good understanding of Nokia Digital Automation Cloud (NDAC) Dashboard and Helpdesk Portal preferred.
Should be flexible to work from 8 to 12 hours (shifts) during weekdays.
Ability to debug, coordinate, troubleshoot, and debug issues as per the SLAs agreed.
Will be part of the group for resolving Private 4G/5G requests/issues.
Will be responsible for L2 and L3 activities and managing resolution and coordination between Field Onshore Engineer, Customer Service Operations team, and the Vendor (Nokia).
Thorough understanding of Incident and Problem Management, Change and Configuration Management, and Service Level Management.
Be able to solve technical problems identified in the network.
Maintain a broad knowledge of all products, services, and NOC procedures.
Be able to support the network on a high technical level.
Strong interpersonal communication skills, verbal and written.
Excellent organizational, multi-tasking, prioritizing, and teamwork skills.
Ability to work independently with little supervision.
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