Woods & Co is excited to be partnering with a multi-award-winning AI powerhouse shaking up the professional services world.
Their cutting-edge tech is used by clients in 60+ countries - from global retailers and top law firms to biotech and manufacturing giants.
As part of their global Customer Success team, you'll be the strategic link between product and people - owning onboarding, engagement, adoption and retention for a portfolio of high-value customers.
You'll help clients realise real business outcomes while working alongside product, sales and tech teams to enhance the customer journey end-to-end.
If you're someone who's analytical, articulate and people-centric, apply now!
What's in it for you? $60,000 – $80,000 + bonus (commensurate to experience)Work with world-renowned clients across 60+ countriesInternational travel | Work with elite legal & enterprise teamsHuge scope for growth in a high-performing, collaborative teamPlay a key role in scaling one of the most exciting names in AIWhat you'll be doing: Lead customer onboarding and rollout programsBuild strong relationships with key clients and ensure product adoptionCollaborate cross-functionally with Sales, Product & SupportIdentify growth opportunities & upsell/cross-sell within accountsBe the voice of the customer—drive feedback into product developmentDeliver product demos and run training sessions for usersAnalyse customer usage and churn risk; take proactive steps to drive retentionAttend client meetings domestically and internationallyWhat you'll need: Bachelor's or Master's degree in a scientific/analytical disciplineExperience in Customer Success, Account Management or similarExcellent interpersonal & communication skillsStrong organisational and project management capabilitiesCurious, driven and adaptable - comfortable working with evolving techA natural problem solver with a genuine passion for customer experienceIf you're as passionate about this position as we are then please don't delay and APPLY NOW below!
If you have questions about the role, please contact Darcy Spackman on .
We are interviewing immediately.
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