Job Description Guest Service Agent First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling. Provide personalized assistance and information to guests regarding hotel amenities, local attractions, and services. Respond promptly to guest inquiries, requests, and complaints, striving to exceed their expectations at every opportunity. Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.