Customer Service Officer - (ADM00000440)DescriptionAre you an initiative-taking and organized individual who excels in a fast-paced environment and enjoys helping others? We are looking for a Customer Service Officer to join our dynamic team in Rockhampton. If you have customer service experience, strong communication skills, and a passion for building relationships, we want to hear from you!The Opportunity Work Schedule: Monday to Friday | 8:30 am to 4:36 pmLocation: Rockhampton, Waurn Street location, with free onsite parking.Role ResponsibilitiesManage inbound calls and emails, addressing customer inquiries and resolving issues promptly.Build and maintain strong relationships with internal and external customers to meet their needs and exceed expectations.Perform general office and administrative duties, including data entry and accurate record-keeping.Collaborate with your team to foster a positive, supportive work environment and contribute to improving customer service processes.What Is In It For YouEmployee Perks: Access to a Workplace Benefits Program offering discounts at major retailers.Health Discounts: Reduced rates on single or family health cover.Wellbeing Support: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.Recognition Programs: Be rewarded for your contributions through dedicated recognition initiatives.QualificationsWe are seeking someone who thrives in a collaborative environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships, and creating a collaborative atmosphere, this is the role for you.Skills And QualitiesCustomer Service Experience: You are confident on the phone and skilled at handling customer inquiries with professionalism and empathy.Clear Communication Skills: You demonstrate excellent email and phone etiquette, ensuring clear and effective communication with customers.Computer Literate: Comfortable using basic computer applications, including MS Office suite, for accurate record-keeping and communication.Moderate Conflict Resolution Experience: Able to manage and resolve customer issues with patience and professionalism.Good Time Management Skills: Capable of prioritizing tasks and managing time efficiently in a busy environment.Transport Knowledge (Advantageous): Familiarity with the transport industry would be beneficial but not required.Key Characteristics Of The RoleEnergetic and Dynamic: Every day brings something different, and you will be handling multiple tasks while interacting with various people.Team-Focused: You will work closely with others to ensure tasks are completed efficiently and collaboratively.Attention to Detail: You will need to manage tasks accurately while maintaining strong relationships.Customer-Oriented: You will focus on helping customers, following guidelines to ensure their satisfaction.Positive, Persuasive Communication: A friendly, constructive approach is key when motivating and communicating with both customers and team members.The ideal candidate will be approachable, empathetic, and dedicated to helping others. You are a natural communicator, able to build rapport quickly and maintain positive relationships with both customers and colleagues. Your attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment will ensure your success in this role. If you are a collaborator who enjoys building relationships and delivering excellent customer service, we would love to have you on our team!How To ApplyIf you're ready to drive business success and build lasting customer relationships, we'd love to hear from you! Submit your resume by hitting the "Apply Now" button.Followmont transport is a passionate family business 100% dedicated to service and maintaining a hands-on relationship with customers, our people, and suppliers. If this opportunity sounds interesting and aligns with your values, please apply or send your resume to Service | Unity | Passion | Integrity | Innovation | CarePrimary Location: AU-QLD-RockhamptonJob: AdministrationEmployee Status: PermanentSchedule: Full-timeUnposting Date: 13/Apr/2025, 1:59:00 PM
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