The Dental Receptionist at Smile Studio Ballarat is responsible for ensuring a smooth and welcoming patient experience from the moment patients walk in until their dental visit is completed. This role involves managing the front desk, handling patient communications, and supporting the clinical staff.
The ideal candidate will have a strong background in customer service, experience with Exact software and the ability to multitask in a busy environment.
Key Responsibilities:
Patient Interaction and Front Desk Management:
* Welcome patients in a friendly, professional manner.
* Answer phone calls, emails, and patient inquiries.
* Schedule and manage patient appointments using EXACT dental management software.
* Ensure all patient information is recorded accurately and kept confidential.
Administrative Duties:
* Maintain and update patient records.
* Handle billing, process payments, and manage insurance claims.
* Assist with daily administrative tasks such as filing, data entry, and office correspondence.
Patient Care Coordination:
* Confirm appointments and follow up with patients regarding upcoming visits or treatment plans.
* Provide patients with information regarding treatments, costs, and practice policies.
* Assist in explaining insurance benefits and managing any payment-related concerns.
Collaboration with Clinical Team:
* Work closely with dentists, hygienists, and other dental staff to ensure a smooth workflow.
* Communicate patient needs or changes in appointments to the clinical team.
Office and Waiting Area Maintenance:
* Keep the reception area clean, organized, and professional always.
* Monitor patient waiting times and communicate any delays.
We are not just another dental practice:
It’s a place where you can truly make a difference. Here’s what you can expect when you join our team:
* Competitive salary package above industry standards.
* Opportunities for professional growth across various roles.
* Comprehensive training and ongoing professional development.
* A positive, collaborative, and supportive work culture.
How to Apply: If you are a motivated and experienced Dental Receptionist seeking a new challenge, we want to hear from you! Apply today with your cover letter and take the next step in your career with Smile Studio Ballarat.
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