End-to-end inbound customer service offering lots of variety.
Innovative, Springvale based company offering scope for training & development.
Established in 2004, GlobeWest is at the forefront of designing, importing, and wholesaling beautiful and 'on trend' contemporary furniture and homewares. GlobeWest is focused on building a long term, sustainable business and achieving a leading position in the market.
An exciting opportunity is available for a bright and enthusiastic individual to join our team and make a difference. Reporting to the Customer Service Sales Administration Manager and working within a dedicated supportive team, your role will be varied, taking responsibility for national orders from placement to completion.
As a member of this collaborative team, you will be processing and managing a large volume of unique orders from a variety of clients covering a range of products. Your role will be a mix between customer service and administration as you respond to a range of queries from the very simple to relatively complex whilst providing the highest levels of customer service.
Some of your key responsibilities will include: Processing and management of new sales orders. Managing stock on hand allocation to achieve KPIs and finalise orders for customers ASAP. Responding to customers' queries on how to purchase, product information and stock availability. Responding to customer queries on live chat. Providing customers with quotes for items and freight and offering alternate items as required. Assist wherever possible in securing and preserving sales. Develop, build and maintain relationships with internal and external stakeholders ensuring GlobeWest's reputation is of utmost importance. Skills and experience: To be successful in this role you will need:
Commitment to excellence in customer service combined with strong administration skills. Proven experience in customer service using a CRM/ERP system, preferably Netsuite. Excellent computer skills, a positive, energetic approach with strong attention to detail and the ability to work in a fast-paced, high-volume environment. A passion for customer service, being a team player, and possessing highly developed professional verbal and written communication skills. What can GlobeWest Offer you: Work for an amazing business with inspiring cross-functional teams and stakeholders. Open and friendly culture with regular social activities. Wellness initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program. Regular business updates from our Co-Founders and Senior Management Team. Competitive remuneration offered commensurate with experience. Appealing staff discount offered on beautiful products. Direct candidates only. Must have the right to work in Australia.
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