Employment Type: 2 x Temporary roles until 21 January 2027Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Salary Range: $110,266 - $122,058 p.a. base salary dependent on experience, plus 11% superannuationBusiness AnalystEmployment Type: 2 x Temporary roles until 21 January 2027Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: Clerk Grade 7/8Salary Range: $110,266 - $122,058 p.a. base salary dependent on experience, plus 11% superannuationWho we areThe Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.The opportunityWe are excited to be inviting applications for the opportunity of Business Analyst for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.In this role you will identify, review and document EPICs and user stories that align with scope to improve business systems and to align solutions with business requirements, organisational strategies and plans.Day to Day Responsibilities:Analyse and gather business requirements by engaging with stakeholders to identify needs and translate them for technical teams.Assess and improve business processes to optimise performance and align with overall business strategies.Model and document requirements, epics, and user stories to guide development and deployment efforts.Coordinate deployments and support end-user platforms, working with IT and business teams to ensure smooth implementation.Prepare functional and technical specifications for reporting and data warehousing solutions, ensuring they meet stakeholder needs.What you will bring to this roleProven experience in analysing and documenting business processes and user stories to enhance systems using best practices and guiding others in decision-making in a digital environment.Proven experience in investigating problems, analysing options, and recommending improvements for services and products to enhance compliance and effectiveness, while monitoring and reporting on initiatives and strategies.Demonstrated experience in making valuable contributions to an agile, multidisciplined team.Experience in managing stakeholder relationships and gathering user needs to develop and communicate initiatives that promote organisational consistency and best practices.Experience in implementing a structured project planning framework to enhance the efficiency and usability of systems and processes.Experience in analysing services and customer feedback to identify and implement opportunities for optimising products and service delivery, enhancing organisational effectiveness.AI StatementThe NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance.GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes; final submitted applications need to be your own work and reflective of your personal experience.To ApplyClick the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.Question 1: Describe a situation in which you had a challenge adapting to a new duty, responsibility, person, or process. How did you adapt?Question 2: Give an example of how you used information from systems to analyse customer service issues and come up with solutions.Salary Grade 7/8, with the base salary for this role starting at 110,266 base plus superannuation.Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.sankarankutty@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday, 7th of April 2025 at 10:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities.Information on adjustments available for the recruitment process.Competitive salary and a broad range of employee benefits.
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