RAC Auto Services is the one of the largest automotive businesses in WA with over 10 centres to choose from across the Perth metro area. By working for WA’s most reputable brand, you’ll have guaranteed working hours, so you’ll know your start and stop times encouraging true work life balance, plus, you’ll earn extra $ by achieving realistic monthly targets.
What can we offer you?
1. Monday - Friday - 38 hours a week and4 hours on Saturdays with penalty rates (alternate/flexible)
2. Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
3. Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
4. Career development and learning opportunities
5. An active social club plus hundreds of members only discounts
What will you be doing?
The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers
6. Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
7. Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
8. Coordinating with technicians to ensure timely completion of repairs and maintenance
9. Providing regular updates to members on the status of their vehicle
10. Handling member concerns and complaints in a professional and timely manner
11. Preparing and completing repair orders.
12. Supporting the collaboration and achievement of team sales targets and conversion rates.
13. Understanding revenue and profit targets.
14. Providing site and mobile service administrative support including:
15. data entry and maintaining recordsinvoicing and receipting payments
16. part returns and correct allocation of part numbers on repair orders
What are we looking for?
This role suits motivated customer service, solution focussed individual, including:
17. Outstanding professional customer relationship management including problem solving and conflict resolution skills
18. Technical knowledge of automotive repairs and servicing - desirable
19. Sound administrative/clerical skills
20. High level verbal and written communication skills
21. Effective teamwork skills and ability to develop positive workplace relationships
22. Flexibility to travel and work between centres