Build your Career with an Industry LeaderMulti-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables, and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites and 12,000+ employees, we are the Global #1 for prime labels.About the roleWorking with our Customer Service team, you will be responsible for withholding a depth of knowledge of our products and customers and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer-centric background to progress your career and be part of a global organisation.An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Melbourne plant.Duties include:Provide excellent customer service throughout our customer’s journey here at MCC.Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers.Complete non-compliance reports as required.Handle numerous orders simultaneously and follow their pathway to different situations.Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.Exhibit understanding and appreciation of opposing perspectives on issues and adapt a flexible approach as situations change.About youIntermediate proficiency in personal computer skills using the Windows operating system.Certificate III or higher in Administration, Customer Services, Sales, or similar (not essential).Ideally, you will have experience in customer service within the manufacturing industry.Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.Excel in organization & time management skills and be flexible & adaptable to changing workload.Familiarity with CRM software or other customer support tools (Radius preferred).Experience with automation engine (AE) platforms such as Esko & MultiArt TM (not essential).Full color vision (no color blindness).The benefitsCompetitive remuneration.Free onsite parking.Health & wellness program.Local & global career opportunities.Employee Assistance Program (EAP), a free confidential support service.Employee referral program, our employees are rewarded for helping us find great talent!Reward & recognition programs aligned to our values and with high performance.Regular social events encouraging a fun & friendly environment.Part of an organization that strongly believes in sustainability goals to make a difference to our planet.Apply nowAre you interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, and experience, no need to also provide a cover letter. Position open to candidates with Australian working rights (without restrictions) only.Diversity & InclusionAt MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people with disabilities, first nations people, LGBTQI+ community, refugees & people from culturally & linguistically diverse backgrounds to apply.
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