Customer Service officer needed for a 3-month contract with possible extension located on the Gold Coast.Your new companyWorking for a digital bank located on the Gold Coast, you will be delivering customer service & management of accounts to customers, providing loan maintenance and variations of home loans.Your new roleAs a customer service officer specialising in home loans, you will:Act as the first point of contact for our home loan customers, delivering outstanding service via digital channels and phone.Assist customers with their loan applications, queries, and ongoing support needs.Provide clear and accurate information about our home loan products and services.Collaborate with cross-functional teams to ensure a smooth and efficient customer journey.Uphold compliance with all regulatory requirements and maintain confidentiality.What you'll need to succeedExceptional communication and interpersonal skills.A strong customer service background, ideally in financial services or home lending.A passion for problem-solving and delivering tailored solutions.Familiarity with digital tools and platforms.Knowledge of home loan products or lending processes is a plus!What you'll get in returnBe part of a collaborative, supportive, and innovative team.Opportunities for professional growth and development.Competitive salary.Hybrid role.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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