THE ROLE
Key Responsibilities:
* Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
* Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
* Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
* Provide expert Rapha product knowledge
* Understand the full café offering and recommend menu items to customers
* Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
* Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
* Maintain the highest Visual Merchandising and House-keeping standards
* Assist in the planning and delivery of Clubhouse Rides and Events
* Assist in the preparation of café offerings to support the chef as required
* Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
* Experience in a luxury retail environment
* Passionate about delivering legendary customer experiences
* A proven track record of delivering results and the drive to exceed expectations
* Personable and friendly – a good communicator that is approachable and engaging
* Ability to prioritise and demonstrate initiative
* Knowledge of the Rapha brand
* Ability to be flexible and agile to meet business needs
* Interested in cycling of any form or active sports is desirable
* An interest in coffee/barista training would also be an advantage