Position Description: Home Care Case Manager
Department: Home Care Services
Reports To: Home Care Manager
Employment Status: Part-time/Permanent
Location: Townsville
Salary Range: $37-38 per hour
Position Summary:
The Home Care Case Manager is responsible for coordinating and overseeing home care services for clients receiving government-funded Home Care Packages. The role involves assessing client needs, developing care plans, managing service delivery, and ensuring clients receive high-quality care that supports their independence and well-being. The Case Manager acts as the primary point of contact for clients and their families, helping navigate services and addressing any issues related to care provision.
Key Responsibilities:
* Client Assessment & Care Planning:
o Conduct comprehensive assessments of new and existing clients to determine their care needs, preferences, and goals.
o Develop individualized care plans that align with the client’s preferences and funding guidelines, ensuring their needs are met within their Home Care Package budget.
o Regularly review and update care plans to reflect changes in client needs or circumstances.
* Service Coordination & Delivery:
o Coordinate the delivery of home care services, including personal care, domestic assistance, nursing, social support, and other services as outlined in the client’s care plan.
o Liaise with service providers, caregivers, and other stakeholders to ensure timely and high-quality service provision.
o Monitor and adjust services as required to ensure ongoing suitability and satisfaction with care.
* Client Support & Advocacy:
o Serve as the primary point of contact for clients and their families, providing support and answering queries related to care services and Home Care Package funding.
o Advocate for clients’ needs, ensuring their rights, preferences, and dignity are respected throughout the care process.
o Assist clients and families in navigating the aged care system, including explaining the Home Care Packages program and assisting with financial inquiries.
* Budget Management:
o Work within the allocated Home Care Package budget to ensure services are delivered cost-effectively without compromising quality.
o Monitor spending and provide regular budget reports to clients and families, offering guidance on how to maximize the value of their package.
o Ensure transparency in how funds are allocated and spent, including managing client contributions and government subsidies.
* Compliance & Quality Assurance:
o Ensure all services comply with the Aged Care Quality Standards and Home Care Package guidelines.
o Document client care activities, assessments, and updates accurately and in a timely manner, maintaining clear records for audits and reviews.
o Monitor and respond to any compliance issues, client complaints, or concerns about the quality of care, addressing them promptly and appropriately.
* Collaboration & Communication:
o Collaborate with multidisciplinary teams, including nurses, allied health professionals, and service coordinators, to ensure holistic care for clients.
o Maintain regular communication with clients, families, and service providers to ensure a coordinated approach to care.
o Attend meetings and case conferences as required to discuss client progress and care needs.
* Feedback & Complaints Management:
o Handle client and family feedback and complaints, ensuring they are addressed professionally and promptly.
o Conduct investigations as necessary, documenting findings and ensuring any issues are resolved in line with organizational policies and regulatory requirements.
o Use feedback to inform continuous improvement in care delivery and client satisfaction.
* Continuous Improvement:
o Participate in continuous improvement initiatives aimed at enhancing the quality of care, service efficiency, and client outcomes.
o Stay informed of changes to legislation, guidelines, and best practices related to aged care and home care services.
Key Selection Criteria:
* Qualifications:
o Tertiary qualifications in Nursing, Social Work, Aged Care, or a related field.
o Relevant industry certifications (e.g., case management or aged care-specific training) will be highly regarded.
* Experience:
o Experience in case management or a similar role, preferably in the aged care or community services sector.
o Knowledge and experience working with Home Care Packages and other aged care funding models.
o Demonstrated understanding of the Aged Care Quality Standards and regulatory frameworks.
* Skills:
o Strong assessment and care planning skills, with a person-centered approach to service delivery.
o Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients, families, and service providers.
o Financial literacy, with the ability to manage budgets and track spending within Home Care Package guidelines.
o Problem-solving skills, with the ability to address complex care needs and resolve issues effectively.
* Attributes:
o Empathy, patience, and a genuine commitment to improving the lives of older adults.
o Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities.
o Resilience and adaptability in handling challenging situations and changes in client care needs.
Performance Indicators:
* High levels of client satisfaction and retention, as measured through feedback and service reviews.
* Effective management of Home Care Package budgets, ensuring clients receive maximum value from their funding.
* Compliance with Aged Care Quality Standards and other relevant regulations, demonstrated through audits and reviews.
* Timely resolution of client complaints or concerns, with appropriate follow-up actions documented.
* Ongoing professional development, staying current with industry trends, policies, and best practices.
Working Conditions:
* Primarily office-based with regular travel to client homes for assessments and reviews.
* Flexible hours may be required to accommodate client needs and urgent issues.
Application Process:
Interested candidates should submit their CV and a cover letter addressing the key selection criteria.
Job Type: Part-time
Pay: $36.00 – $38.00 per hour
Expected hours: 20 – 30 per week
Schedule:
* Monday to Friday
* On call
Application Question(s):
* Tertiary qualifications in Nursing, Social Work, Aged Care, or a related field. Relevant industry certifications (e.g., case management or aged care-specific training) will be highly regarded. Please state below what qualifications you have.
* Please provide a brief summary of your knowledge and experience working with Home Care Packages and other aged care funding models.
* Your demonstrated understanding of the Aged Care Quality Standards and regulatory frameworks.
Experience:
* Case management: 1 year (Required)
Licence/Certification:
* Driver Licence (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person
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