Job Description: Permanent Hybrid working opportunity (Located in Barangaroo) How will I help? We are seeking a Senior Business Analyst to join the Group Operations Chief Operating Office within the Customer & Corporate Services Division. This critical role bridges business needs with technical solutions, supporting the Group Operations Transformation Program. Initially focused on workflow enhancements for the One Bank Platform (OBP) used in Mortgage Operations, the Senior Business Analyst will ensure improvements align with the needs of business users, partners, and end customers, contributing to the organisation's strategic goals. Gather detailed requirements from stakeholders through interviews, workshops, surveys, and observation. Analyse and document business processes, workflows, and data flows to identify improvement opportunities. Define project scope and ensure alignment with business objectives. Translate business requirements into functional and technical specifications for development teams. Collaborate with architects, developers, and stakeholders to design effective solutions. Serve as a liaison between business stakeholders and technical teams for continuous communication. Create detailed documentation such as BRDs, user stories, use cases, and process flows. Communicate requirements and project status clearly to both technical and non-technical stakeholders. Identify and mitigate risks related to business requirements and implementation. What's in it for me? You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. What do I need? The successful candidate will have: Senior Business Analyst experience, with expertise in large-scale Operations transformation programs and automated workflow solutions. Strong group management and leadership skills, ensuring outcomes are met and corrective actions taken when needed. Skilled in identifying root causes and critical pain points to drive improvement opportunities and data-driven solutions. Excellent communication and relationship-building skills with stakeholders at all levels of the organization. Proficient in facilitating solution delivery, removing blockers, and ensuring maximum value from solutions. Agile learner, quick to absorb new information and technology, and able to educate stakeholders effectively. Strong decision-making abilities, with a customer-first approach What is it like to work there? We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion. How do I apply? Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******#J-18808-Ljbffr