Retail Leader Role Overview
As a Retail Leader, you'll have a significant impact on the day-to-day operations of our stores, distribution centres, and manufacturing sites. This role is perfect for individuals who are passionate about delivering exceptional customer service and leading high-performing teams.
About the Role
You will be responsible for managing the customer service department and front-of-store operations, including checkouts and customer service desks. Your primary goal will be to maintain an exceptionally presented store that is welcoming and engaging for customers, team members, and the local community.
Your Key Responsibilities
* Lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements.
* Maintain excellent service standards, keeping the checkout area clean and safe for team members and customers.
* D Drive a one-team culture that prioritizes team members' health, safety, and wellbeing.
* Be customer-obsessed and continually seek to better understand our diverse customers to deliver an outstanding shopping experience.
What We Offer
* Cash discounts: Eligible team members receive 5% off all year round on supermarket and liquor online and in-store purchases.
* Double discount periods (10%) at various times throughout the year.
* Hot deals exclusive to team members for additional savings.
* Recognition through 'mythanks', a digital recognition platform linked to Coles values.
* Structured learning pathways: Comprehensive induction, management, and people leadership training.
* Novated car leases for eligible team members.
* Investment in your future: Become a part-owner of the Coles Group through our annual team member share plan offer.
* Paid parental leave to support work-life balance.
Our Commitment to Diversity and Inclusion
We strive to create a workplace that is safe, respectful, and inclusive for all team members. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. Our recruitment process is designed to be accessible and flexible, and we're happy to make adjustments to support candidates with disabilities.