Who we are Acusensus is an Australian technology success story with offices across Australia, the United States, the United Kingdom, and New Zealand. Founded in 2018, we have developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers. We are global in our aspirations and have some of the best (and smartest) team members on the planet. Our Purpose Saving lives and avoiding injuries is our motivation. We use advanced imaging and Artificial Intelligence solutions to tackle difficult societal challenges that make communities across the globe safer. Our Values Impact – We are driven by our mission to develop and deliver solutions that make a positive and sustainable impact, creating safer communities across the globe. Collaboration We believe that solutions to any big challenge are best discovered through collaboration. Integrity- We pride ourselves on conducting our business ethically and responsibly. We keep our word, and we deliver on our promises. Care -We care about the safety and wellbeing of our team, our customers and the communities we deliver solutions to. About this position Our Service Technicians work with the hardware and software that drive the world’s leading Distracted Driving technology solution, based at our Garbutt depot in Townsville. The role is responsible for assembling, deploying and supporting a range of fixed and mobile platforms that integrate radar and camera hardware with operating systems and communications software. In addition to holding a high level of technical knowledge, electrical skills, mechanical skills and fault-finding abilities, our Service Technicians need to have the ability to plan and organise work to best serve the interest of Acusensus and our Customers. Our technologies involve equipment installed at the roadside, real-time sensor and camera interfaces, decision algorithms, machine learning based detection algorithms, file transfer and monitoring systems, web user interfaces and cloud-based infrastructure. Reporting into the Project Engineering Lead within the Services Team, this role works closely with Project Engineers, Service Technicians and the Fleet and Asset team to keep everything running smoothly. Knowledge and Key Attributes Electronic/electrical knowledge and ability to read, create and/or modify technical diagrams, drawings, schematics or plans Demonstrated problem-solving and analytical skills Highly developed technical diagnostic and troubleshooting skills Ability to know when to escalate an issue to the next level Highly developed communication skills to liaise with various departments including Enforcement Trailer Operators in the field to identify and troubleshoot a fault in a remote system A well-rounded team player, who is reliable, patient and enjoys helping others. Highly disciplined approach to documentation and record keeping to meet QA and QC requirements Ability to tow and reverse heavy trailers Commitment to WHS and continuous improvement Experience and Qualifications Tertiary (TAFE or University) qualifications in either electronic, electrical or computer related field or relevant demonstrated experience. Mechanical and small diesel engine knowledge and skills Experience with UNIX Systems and Networking equipment (switches, patch panels, VLAN routers, firewalls, VPN, etc.) is highly regarded Fault finding using appropriate knowledge, measurement tools and aids Be familiar and confident with computers/IT based work, understanding of networking Experience with Command Line and PowerShell would be highly regarded Full drivers license What we can offer you Attractive Remuneration & Benefits packages that reward and recognise positive impact Career development opportunities within a growing and dynamic company Work in a fun and high performing team with a broad range of skill sets and job backgrounds How to apply To apply, visit www.acusensus.com.au/careers or apply directly via this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careersacusensus.com At Acusensus, we’re building a diverse and inclusive workplace where everyone feels empowered to drive positive change. We’re committed to fostering an inclusive environment where creativity and authenticity are celebrated. No matter your background, if you’re passionate about making a difference, we encourage you to apply.