Incredible Benefits Incredible team member discounts from your first day on-the-job Up to 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo, Independent Collection and more $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more Discounts through partnerships with JB HiFi, Specsavers, AH Beard, Les Mills+ & Vittoria Coffee Awesome winter and summer savings and discounts at Thredbo. Free access to counselling, wellbeing, financial, dietary and legal coaching through our Employee Assistance Provider Rapid career growth opportunities through our EVT network Local community involvement, volunteering and charitable giving Australia and NZ's largest and most diverse experiences company About the Role
Are you a customer service professional with a passion for delivering exceptional guest experiences? We're looking for a detail-oriented and proactive Reservations Agent to join our Front Office team on a part-time basis. In this role, you'll be the first point of contact for guests, travel agents, and corporate clients, ensuring seamless booking experiences and personalised service. If you thrive in a dynamic hospitality environment and have a talent for organisation and communication, we'd love to hear from you.
Key Responsibilities Manage all incoming reservations via phone, email, and online channels Process bookings, cancellations, and amendments with accuracy Assist in resolving guest concerns and complaints professionally Stay knowledgeable about room types, rates, and promotions, upselling where possible Support Group Reservations and Front Desk operations as needed Skills and Experience Previous experience in reservations, reception, or customer-facing hospitality roles Strong communication, organisational, and problem-solving skills A high standard of personal grooming and professional presentation Ability to work collaboratively in a team-focused environment Proficiency in Opera Cloud or similar property management systems (highly regarded) Availability to work flexible shifts, including weekends If you're ready to contribute to a team that values service excellence and teamwork, apply today!
About the Business Rydges South Bank is part of EVT (Entertainment, Ventures & Travel), an Australian-owned company with over 100 years of experience in hospitality, entertainment, and leisure across Australia and New Zealand. Our award-winning 4.5-star hotel features 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities, all situated in the vibrant South Bank area next to the Brisbane Convention & Exhibition Centre.
Our core values of Empowerment, Possibilities, and Community guide us in making each day better for our customers, team, and community.
Join Rydges South Bank and be part of a team that values growth, inclusivity, and making every day better!
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