Company Description
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit.
Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai.
Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices.
Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job Description
Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.
Key Interactions Internally Catering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales & MarketingSecurityTalent & CultureExternally GuestsVisitorsSuppliersVendorsPrimary Responsibilities Butler Operations Supervise Butler Supervisors and Butlers on dutyMaintain the quality and consistency of standard and train the Butlers on improvement areasConcentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler HotlineIncrease guest interaction and drive the Trust you score of the property.Assist the Head Butler in achieving the KPI of the department.Ensure that all suites and rooms blocked for arrival are prepared on time prior to guest arrival.Push all Butlers to compile and record guest preferences, likes and dislikes, and track it in preference sheet.Ensure through effective supervision that all services offered are always available, and provide alternativesCoordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.Promote hotel facilities, services and products to the targeted guest groupAssist Head Butler to resolve any issues.Meet and welcome most of the guests personallyInteract with guests to ascertain preferences, dislikes and overall experiences at Raffles Udaipur.Regularly inspect the quality of service provided by all Butlers, ensuring that all services are delivered according to standardShare with Head Butler any complaints, guest comments and problems.Take appropriate action to resolve guests' complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)Assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and responsive service to the guests.Maintain appropriate knowledge about local area, events happening in Udaipur & around the worldSupervise butler pantries.Check on the in-room dining, reception & concierge stock flow.Assist Head Butler with Operating Equipment inventoryCheck Butler's grooming in accordance with hotel standard.Work closely with Housekeeping to ensure correct room status at all times.Handle any DND room within 24 hours.Log security incidents and accidents in accordance with hotel policies and proceduresEnsure all guests are treated in an efficient and courteous manner and that all Raffles & Accor standards are applied.Support the implementation of Raffles core valuesTeam Management Provide department orientation and training of the hotel service standards, procedures and programsConstantly monitor team members' appearance, attitude and degree of professionalismMotivate and provide a work environment that brings out the best in team membersOther Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and training as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelQualifications
Diploma in Tourism / Hospitality ManagementMinimum 2 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPoint #J-18808-Ljbffr