Trainee Rural Services Officer
The Opportunity
To provide technical advice to customers (both internal and external) together with a high level of administrative support to Council’s Water Services team.
About Us
Banana Shire is situated in Central Queensland, Australia located 120 km west of the growing industrial city and port of Gladstone - and an easy drive to the city of Rockhampton. Our population is approximately 15,000 people spread over 28,577 square kilometres. Major industries in the area include Coal Mining, Power Generation, Beef Production, dryland cropping and irrigation such as Lucerne and Cotton.
DUTIES AND RESPONSIBILITIES
* Respond to enquiries from internal and external customers promptly and professionally.
* Develop and maintain a sound knowledge of Water Services matters and processes.
* Draft routine correspondence including memos, letters, agendas and minutes and assist with report preparation.
* Provide primary support to Manager Water Services and the team in relation to budgetary matters (operational, maintenance, and capital), safety compliance and chemical stock management.
* Input data and extract data to produce reports from a range of proprietary (e.g. MS Excel) and specialised software applications (e.g. Aqualas Water, SWIMS).
* Extract relevant data from Council’s financial management system and assist with the preparation of financial reports and summaries.
* Assist Water Services personnel to prepare and organise quotes for various goods and services.
* Preparation of purchase orders.
* Assist with preparation of monthly reporting and contract administration support for water and sewerage operations.
* Assist with the preparation of financial extracts for subsidy claims and other associated reports associated with funded projects.
* Assist with the extraction, collation and review of water meter readings for half-yearly billing. Respond to queries from rates section.
* Assist with maintaining SWIMS database (including water quality data, and operation task management).
* Assist with extraction of data and population of Annual SWIMS reporting.
* Collate chemical quantity audits, prepare reports and liaise with key personnel.
* Assist with safety related tasks, logging of incidents in Myosh, updating Myosh.
* Assist with applications and approvals for Water Services section.
* Undertake and/or prepare internal quality system audits as required for managerial consideration.
* Undertake background research and compile statistical information relevant to Water Services operations.
* Schedule and coordinate appointments, diary and travel arrangements.
* Liaison and customer service to ratepayers, customers and other Council staff, the public, consultants, utility and government authorities.
* Assist with the management of trade waste including annual renewals and inspections.
* Initiate, complete and review all Quality Assurance documentation for managerial consideration.
* Contribute to the promotion of the image of the Council and the maximisation of good public relations.
* Liaise with clients, other Council staff, the public, consultants, utility and government authorities in the performance of duties including providing and obtaining information.
* Undertake routine administrative tasks as required by the position e.g. timesheets Technical Administration Officer (Water Services).
* Assist senior staff to continuously improve work processes and develop new practices as required.
* Participate in training, exercises and response to disaster management and recovery as required.
* Undertake other relevant duties as directed, consistent with skills, competence and training.
QUALIFICATIONS, EDUCATION AND LICENCE REQUIREMENTS
* Current class C manual drivers licence.
* Certificate IV in Business Administration or relevant equivalent experience.
ABILITIES, SKILLS AND KNOWLEDGE REQUIRED
Compulsory
* High level computer skills (including use of MS Office Suite).
* High level of literacy, numeracy, oral and written communication skills, including the ability to prepare documentation and technical reports.
* Demonstrated ability to work effectively within a busy team; establish work priorities and manage changes to work schedules; meet deadlines; exercise sound judgement and initiative; and maintain confidentiality.
* Demonstrated organisational ability, high level attention to detail and excellent customer service skills.
* Sound understanding of and commitment to EEO and WHS principles and practices.
Desirable
* Proven ability to acquire new skills and learn new software programs and processes.
* High level of experience in financial management and reporting in operational / construction context.
* Working knowledge of specialist database / task management software (e.g. SWIMS Local, Mi Water/Aqualas Water).
How to Apply
Information on how to apply is in our application package, which can be obtained from our website or by calling .
Applications close: 6 March 2025
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