Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia and New Zealand. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures, and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity. Expect this and more when you join Linfox Armaguard Group.
What does the job look like?
As a Technical Support Specialist, you will take responsibility for planning, designing and implementing technology solutions that meet the needs of ITS projects and operational issues. Key areas include:
* Third level hardware and application technical support and troubleshooting advice to all internal and external stakeholders as required
* Build rapport through the business as a subject matter expert for our clients, subcontractors, field technicians and repair centre staff
* Ensure timely problem identification and root cause resolution using your strong customer service approach to every situation
* You will work closely with internal departments conducting training and testing on specialised technical products
* You will contribute to the organisational direction by providing advice to Management on the business risks, technology, and best practices in the area of ATM hardware and applications
Are you the one?
You are the go-to person for those complex technical escalations that are difficult to resolve. You can demonstrate:
* Knowledge of the ATMs/ Cash Management devices or a technical know-how not necessarily in the industry
* Root cause analysis skills in computer hardware/ software
* Strong organisational and multitasking skills coupled with excellent verbal and written communication skills
* Exceptional problem-solving skills with the ability to trouble shoot complex issues
* Strong time management skills
* Good customer service skills and a great attitude
* Able to work a 5-day rotating roster (including weekends)
Sound like you? Please click the apply button to submit your application and resume.
Further information
You will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
Don’t have the required licences but want to know more about opportunities at Linfox Armaguard Group, visit www.armaguard.com.au/careers
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