Admissions and Conversion Team Leader
Reference no: 496757
Work type: Continuing - Full Time
Location: Bathurst, Wagga Wagga, Albury-Wodonga
Categories: Professional
1. Challenge and support a team in the delivery of superior levels of customer service
2. Great opportunity to engage your leadership and management skills
3. Drive continuous improvement
The Role
4. Continuing, Full Time
5. Level 7 - $91,305 to $99,766 pa (plus 17% superannuation)
6. Bathurst, Wagga Wagga (other locations may be considered)
The Admissions and Conversion Team Leader is responsible for leading a Faculty segmented admission and conversion team in the efficient administration, processing and selection of student applications for courses across the university.
In your role, you will oversee the day-to-day supervision of the team including acting as a key point of contact for escalations / issues, actively monitoring key metrics associated with the responsibilities and activities undertaken and contribute to an environment of continuous improvement.
You will lead the drive and commitment to foster an inclusive and positive culture resulting in high levels of employee engagement and provision of exceptional customer service across the team.
To be successful you will have:
7. Ability to effectively manage a team with demonstrated people management and team building skills.
8. Superior communication skills and capability to foster professional relationships.
9. Demonstrated ability to evaluate operation procedure, policies and systems and make recommendations for improvement.
Application Requirements
Applicants are expected to apply online and provide a "statement of suitability" demonstrating their skills, knowledge and/or experience relevant to the position (referencing the selection criteria).