Client Care Representative
Join our team at St Vincents Hospital, Darlinghurst as a Client Care Representative in a permanent, full-time role working Monday to Friday.
About the Role
You will be responsible for providing an exceptional level of service to our clients and playing an integral part in the day-to-day functions of the clinic.
Key Responsibilities:
* Managing the appointment schedule for audiologists, including setting and rescheduling appointments for clients.
* Greeting clients at the clinic and updating client records.
* Assisting with client and doctor enquiries.
* Answering clinic phone calls and emails.
* Providing basic troubleshooting and servicing for hearing devices.
* Accurate billing of appointments.
* Other general office duties.
What We're Looking For
We are seeking a dedicated individual with the following skills and experience:
* A passion for delivering an amazing client experience.
* Excellent verbal and written communication skills and lots of patience.
* Demonstrated experience working within a team environment.
* Demonstrated judgement and advanced skills in the delivery of administrative services.
* Excellent problem solving skills.
* Willingness to travel to cover sick leave and annual leave at other Sydney clinics from time to time.
Why Work With Us?
We offer a competitive remuneration package, salary packaging options, paid parental leave, and access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.
We pride ourselves on being a values-driven and people-centered culture, with a dynamic and supportive team that is at the forefront of innovation in the hearing industry.