About Us
We are shaping a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our millions of customers.
Build a rewarding career in an innovative, fast-paced and collaborative environment.
Be part of a team vital to transforming ANZ for the future.
Put your passion and curiosity for people at the centre of everything you do.
About the Role
You will play a key role in providing customers with a seamless banking experience. Meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educate them on the financial solutions available.
Complete customer transactions, engage in in-depth needs-based conversations, and fulfill products as per your accreditation level.
This role is mainly based in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but also strong advocates for ANZ.
Your Day
As a Banking Consultant, you will have the opportunity to:
* Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
* Ensure compliance with ANZ and branch policies and procedures.
What You Will Bring
To grow and be successful in this role, you will ideally bring:
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
Why Join Us
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.