MAIN PURPOSEBe a part of the exciting re-opening of our boutique in late 2025 and help shape its future as a responsible Boutique Operations Executive for the coordination of the in-store operations and sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.KEY RESPONSIBILITIESSupply Chain / LogisticsEnsure timely and accurate update of monthly forecast (pick-up/walk-in/stock replenishment)Responsible for inventory control, stock take and follow up on shipments, transfers and consignmentsOrdering accessories & POS materialsMaintain waiting/deposit list and support sales with a proper management of customer ordersPlanning & AnalysisMonitor weekly & monthly forecastMaintain and ensure daily clientele book qualitySupport monthly store meeting and reportValidate monthly commission reportFollow up on staff KPIs and incentive resultsSales Operations & AdministrationReview rosters, leave & overtime recordsEnsure compliance and audit in collaboration with officeVerify and follow up of customer payments and VAT-off salesHandle store vendor management and paymentManage store petty cash and T&E spendingManage after sale service from reception, tracking to delivery, handle customer enquiriesOrdering store supply and stationeryMarketing ActivationMaintain event client list by collaborating with office teamSupport carnet / stock management during events and ICM registrationEnsure timely and accurate report on leads / sales after eventsOrder and track customer giftJOB REQUIREMENTSDiploma or Degree in Business Administration, Retail Management, or a related field.3 years of experience in a similar role, preferably in luxury retail or boutique operations.Familiarity with inventory management systems and customer relationship management (CRM) software.Excellent organizational and multitasking abilities.Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.Strong attention to detail and problem-solving skills.Exceptional communication and interpersonal skills.YOUR JOURNEY WITH US:Firstly, you will speak with HR to get to know YOU and give you a preview of the team dynamics and company culture.Subsequently, you will be meeting with the Flagship Manager, and Country Manager to dive deeper and assess your fit to this role.
They will also share further responsibilities and opportunities should you be successful in this position.Finally, you could have the chance to meet with some of the Maison's Key Leaders.
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