Summary of job description: Provide technical support to customers via phone, email, and chat. Assist with troubleshooting hardware and software issues, and resolve problems in a timely and professional manner.Key Responsibilities: Respond to customer inquiries in a prompt and courteous mannerTroubleshoot hardware and software issues using diagnostic tools and technical knowledgeResolve problems efficiently and effectivelyDocument and escalate complex issues to senior techniciansCollaborate with internal teams to resolve customer issues Requirements: Strong technical knowledge and problem-solving skillsExcellent communication and customer service skillsAbility to work in a fast-paced environment and meet deadlinesStrong analytical and problem-solving skillsAbility to document and escalate complex issues