1 day ago Be among the first 25 applicantsDirect message the job poster from Linked Support Services QueenslandAbout Linked Support Services Queensland:Linked Support Services Queensland is a dedicated disability support provider on the Gold Coast, QLD, committed to empowering individuals with disabilities to live fulfilling, independent, and meaningful lives. We offer personalised, compassionate, and inclusive services tailored to each individual’s unique needs and goals. Our services focus on personal and lifestyle goals, youth mentoring, community participation, skill-building, and independence.What We’re Looking For:We are seeking an Operations and Client Services Manager to join our passionate and dynamic team! In this pivotal role, you’ll oversee the operations of the business, manage a dedicated team of support workers, liaise with clients and their families, and ensure the seamless delivery of services. The ideal candidate will play an essential role in ensuring we provide exceptional, client-centered support to those who need it most.Key Responsibilities:Manage client induction documents and maintain accurate, up-to-date client records.Coordinate scheduling for support workers and facilitate effective communication between staff and clients.Handle financial reconciliations, ensuring accuracy and timely processing.Assist with marketing and outreach efforts to attract new participants and grow the business.Respond to client inquiries promptly, ensuring their needs are met with compassion and professionalism.Report directly to the director on operational progress and business development.Liaise with support coordinators and plan nominees to ensure support workers are achieving participant goals.Assist in the recruitment of new support workers and oversee day-to-day business operations in the director’s absence.Maintain a strong understanding of NDIS processes and ensure compliance with relevant regulations.Ideal Candidate Characteristics:Empathy & Compassion – You genuinely care about the well-being of people with disabilities and are committed to providing inclusive, person-centered support.Integrity & Accountability – You are honest, transparent, and take responsibility for your actions, ensuring compliance with NDIS regulations and ethical service delivery.Leadership & Decision-Making – You proactively manage the team, handle challenges, and make informed decisions that align with our business values.Strong Knowledge of NDIS & Compliance – You have a deep understanding of NDIS rules, funding, reporting, and service agreements to ensure the business operates smoothly and in compliance with all regulations.Communication & Interpersonal Skills – You communicate effectively with participants, families, support workers, and external stakeholders, building trust and fostering strong relationships.Problem-Solving & Adaptability – You thrive in a fast-paced, unpredictable environment, thinking on your feet to overcome challenges while maintaining high-quality support.Teamwork & Staff Management – You have experience leading and mentoring a team, ensuring a positive, productive, and supportive workplace culture.Commitment to Continuous Improvement – You stay updated with NDIS changes, actively seek professional development, and implement best practices to enhance service delivery.Cultural Awareness & Respect – You embrace diversity, promoting cultural inclusivity and respect for different perspectives.Passion for the Industry & Our Mission – You share our vision of empowering individuals, enriching lives, and delivering high-quality disability support.Why Join Linked Support Services Queensland?Work in a collaborative and supportive environment where each team member plays a key role.Be part of a passionate team dedicated to improving the lives of people with disabilities.Enjoy a competitive salary and benefits package.Access opportunities for personal and professional growth as part of a growing business.If you are excited about making a meaningful impact and bringing your expertise to a team that values empathy, integrity, and excellence, we encourage you to apply!How to Apply:Please send your resume and a brief cover letter outlining your experience to admin@linkedssqld.com.au.We look forward to hearing from you!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionBusiness Development and SalesIndustriesServices for the Elderly and Disabled
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