Job Description
SIXT Australia is on the lookout for 2x Permanent Full Time Concierges to join the team in Sydney Airport .
As a Concierge, you will provide exceptional and memorable service experiences to our customers and contribute to the successful operation of our location.
Your key responsibilities will include:
1. Greeting and welcoming customers
2. Showing customers to their rented vehicle and explaining all essential features of the vehicle
3. Ensuring customer expectations of the rented vehicle are met by accommodating any requests and needs
4. Proactively communicating any customer feedback to Managers to ensure 100% customer satisfaction
5. Ensuring vehicles are cleaned and presented to the correct standard
6. Inspecting and recording vehicle damage when the rented vehicle is returned
7. Explaining the Exit Rental Process to customers
8. Delivering vehicles between sites
9. Safely transporting customers and their luggage between the Terminals and our Office
10. Complying with all road rules and laws, and SIXT Australia's OH&S policy
Qualifications
11. Flexibility to work on a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
12. Exceptional customer service and conflict resolution skills and/or experience
13. Excellent verbal and written communication skills
14. Strong attention to detail with a good work ethic
15. Experience in vehicle detailing or cleaning (desirable)
16. Current Unrestricted Full Open Driver’s Licence (mandatory)
17. Full working rights in Australia (mandatory)
All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening.
Additional Information
At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:
18. $ per hour (Award rate) + shift loadings
19. Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
20. Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!
21. Discounts on all NRMA insurance products including car, home & travel
22. Uniform and staff car parking provided
23. “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
24. Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.
If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!