Full Time Role with Australia's Ultimate Tool Shop Ongoing Product Training in Market Leading Brands like Bosch, Makita, Milwaukee. Join a Growing Business and Make a Difference in the Exciting Tools Industry. Total Tools Warrnambool is looking for a Full Time Online Customer Service & Retail Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business. This position will suit a motivated individual with strong attention to detail and a focus on customer service. In this unique role, you will be working with our online team to deliver outstanding Customer Service for our online customers. You will also assist in working with the retail side of the business Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships. What will you be doing? Processing online sales transactions Providing advice and information on products Supporting customer queries and offering solutions Maintaining store displays and ensuring a well-presented store Processing and maintaining customer orders Does this sound like you? Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools Has worked with, understands, and has a passion for tools Enthusiastic, highly motivated, and a phenomenal teammate Dedicated to providing exceptional customer service Comfortable with technology – computer literacy is a must Available for weekdays, weekends, and some public holiday work Why work for us? For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated. In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference We also offer: Competitive wages, with flexible rosters Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more Commitment to ongoing job security, development, and growth All that is left to do is to apply to join the Total Tools team Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit. Only applicants with valid working rights in Australia will be considered for this position.