**About Novotel Canberra**
As Accor's flagship hotel in ACT, Novotel Canberra is strategically located right in the heart of Canberra. With 286 guest rooms and 7 meeting rooms, our hotel boasts a newly refurbished restaurant and bar.
We are seeking an experienced Duty Manager to join our team in Canberra. In this role, you will assist the Front Office Manager in managing the day-to-day operations of the Front Office team.
**Key Responsibilities**
* Evaluate guest satisfaction, monitor trends, and drive continuous improvement of our team and processes.
* Oversee all guest arrivals and departures, ensuring room allocations and check-in/check-out processes adhere to agreed procedures and standards.
* Ensure accuracy of data and reporting.
* Oversee lobby services to ensure seamless guest arrival and departure experiences.
* Liaise daily with our Reservations Team.
* Manage customer relations, delivering truly memorable experiences for our guests.
* Be our 'Loyalty Champion' striving to recruit new members to our loyalty program.
* Ensure sufficient labor coverage in key areas.
**Qualifications & Experience**
* A creative problem solver with experience in a similar role, preferably in luxury hotels.
* Demonstrated ability to 'surprise' our guests with authentic customer service, interpersonal, and communication skills.
* Impeccable grooming and presentation standards.
* Proficiency in using the MS Office suite of products.
* Experience in Opera Cloud is highly desirable.
* Ability to work a range of shifts, inclusive of days, nights, and weekends.
* Unlimited work rights in Australia.
**What's in it for You?**
* Fantastic professional development opportunities.
* Discounted Accommodation and F&B in Accor hotels worldwide from Day 1.
* Competitive remuneration.
* GREAT benefits – complimentary laundry & up to 30% staff discounted hotel rates for all Accor hotels across Australia and New Zealand.
**Our Commitment to Diversity & Inclusion**
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.