Housekeeping Supervisor (Hospitality & Tourism)
About us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria.
About the Hotel:
Novotel Wollongong Northbeach is an award winning venue located just steps from the beach. The hotel has undergone a major transformation with multiple outlets and entertainment facilities under the one roof, and is one of the premium locations for accommodation, weddings, events and dining in the Illawarra. The hotel provides an exceptional product with world class food and beverage offerings.
About the Role:
We are searching for a motivated, meticulous and high-spirited individual to join our Novotel Brighton Beach team as our Housekeeping Supervisor! The Housekeeping Supervisor works closely with our housekeeping staff to ensure that the hotel provides exceptional cleanliness and service to all guests. Responsible for communication with other hotel departments, such as the Front Desk and Facilities, to provide updates on room statuses and to ensure all requests are completed. This role encompasses largely administrative tasks, so attention to detail and organisation are keys to success!
Key Responsibilities:
* Working with the Executive Housekeeper to ensure the professional and cost effective running of the Housekeeping department.
* Ensure the highest level of customer service at all times.
* Various administrative tasks such as preparing reports, team rostering and emails.
* Monitoring equipment for periodical servicing to maintain efficiency.
* Conducting inventory on a regular basis and investigating stock losses.
* Liaise between departments of the hotel to ensure clear communication and coordination.
* Ensure cleanliness of rooms, public areas and back of house.
* Maintain strict security procedures to ensure guest confidentiality and safety.
About you:
* 2 years experience in a similar role highly preferred.
* Knowledge of Oracle Hospitality Opera Cloud PMS.
* Prior experience with Accor preferred.
* Excellent work ethic and customer service skills.
* Demonstrate leadership and collaborative team culture.
* Strong organisational and time management skills with a high attention to detail.
* Previous housekeeping experience in a team leader or supervisor role.
* Availability to work a flexible roster, including weekends and public holidays.
Application Questions:
* Do you have customer service experience?
* Which of the following statements best describes your right to work in Australia?
* Do you have experience in administration?
* How many years' experience do you have as a Housekeeping Supervisor?
* Which of the following property management systems (PMS) do you have experience with?
* How many years' experience do you have in a Housekeeping Role?
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