If you want to make a difference by having a positive impact on peoples' lives, then a career with Independence Australia Group may be for you. About Independence Australia Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community. As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability. We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit independenceaustralia.com.au. About the role · Handle inbound customer service, not outbound sales calls· Be provided full training and ongoing support· Engage with a diverse customer base with varying needs· Operate in a non-scripted call centre with a need to resolve enquiries efficiently· Work with achievable and manageable KPIs· Receive ongoing coaching and participate in a quality programAbout You · Contact centre or retail customer service experience · Able to work on a rotating roster between 8am & 8pm· Positive attitude · Willingness and desire to help people· Strong computer literacy across multiple programs/applications· Excellent written and oral communication skills· Ability to talk to customers, access information and update records accurately at the same time· Fully covid vaccinated with booster· Ability to pass pre-employment checks Why work with us As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including: · Making a difference in the lives of our customers· Reward and recognition program· Salary Packaging (this helps reduce the amount of tax you pay)· Friendly team atmosphere· Career progression opportunities· Long term staff benefits (including additional paid parental leave) Work with Purpose Are you looking for a rewarding career that makes a positive impact on people's lives? Join the Independence Australia Group team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives. Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles: • Customer Centric: Ensuring that customers have choice and control is paramount in our decision making. • Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback. • One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability. • Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness. For a rewarding career where you can make a real difference and positive impact on peoples' lives, APPLY NOW. Commitment to Diversity Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD,