This role supports one of BOC’s most crucial customer portfolios, the Healthcare customer base, across Australia and New Zealand.What you will enjoy doingYou will ensure the needs of this critical customer base are met for pricing, orders, deliveries, and product recommendations & information.Provide professional customer support by delivering correct and relevant information that resolves customer inquiries.Utilize your in-depth knowledge of the Order to Cash process to manage EDI related tasks, addressing issues stemming from pricing, orders, deliveries, and invoicing errors.Work closely with customers, major account executives, and account owners to resolve root causes of errors causing EDI failures, ensuring orders are processed through to invoicing seamlessly.Liaise with the broader customer service team to handle customer inquiries via phone, email, and chat channels.Resolve customer inquiries by clarifying their requirements, determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.What makes you greatYou possess advanced verbal, written communication, and problem-solving skills.Knowledge of SalesForce, SAP, and Microsoft Office 365.Strong influencing and time management skills with the ability to manage tasks to a high standard within agreed timeframes.1+ years of customer service experience is required.Why you will love working with usAt Linde, we identify ourselves with our products – either working for the technical or medical gases business. We care about our customers and high-quality products, but most importantly, about our employees. Expect a safe workplace, high safety standards, and a true commitment from our managers to safety.What we offer you!At Linde, your opportunities are limitless. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, we provide a wide range of training programs to enhance career development, with potential overseas opportunities. We also have various employee appreciation programs to recognize individual and team efforts.At BOC, we respect a work/life balance, which is why we have initiated generous parental leave, flexible working arrangements, and attractive superannuation benefits. We are enthusiastic and involved in our community and partner charities such as Road Safety Education and Redkite.BOC is proud to be a WORK180 Endorsed Employer for Women. For more information about how we support our employees, you can view our policies and benefits here: https://au.work180.co/employer/boc-auHave we inspired you? Let’s talk about itSo, what are you waiting for? The opportunity is yours. Are you ready to take the lead? We look forward to receiving your complete application (cover letter, resume, relevant certificates, and/or licenses) via our online job market.In order to apply, you must have full work rights in Australia.Any designations used apply to persons of all genders. The form of speech used here is for simplicity only.BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society, and the environment in every business area, region, and location across the globe. The company is committed to technologies and products that unite customer value and sustainable development.
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