What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.Position SummaryThis is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Resources company via a Technology Hub. Working with a team of Support Analysts both locally and around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM.You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction.Mandatory SkillsStrong Level 1 / Level 2 Desktop Support ExperienceFace to Face and Remote Support ExperienceStrong Operating System and Application Support ExperienceWindows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco WebexExperience with Mobility / Mobile Device Management / In Tune SupportApple iOS and Android OSStrong Communication and Customer Service SkillsStrong Analytical and Problem Solving SkillsGood level of experience with Active Directory and SCCMExperience with ITSM Tools (ServiceNow desirable)Good Hardware Asset Management ExperienceRoles And ResponsibilitiesLevel 1 / 2 Desktop Support (Face to Face and Remote)Logging and creating Interactions, Incidents and Service RequestsTracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver TeamsManaging Incidents and Service Requests through to closureInstalling, configuring and supporting end-user equipment and devicesManagement of hardware failures – co-ordinate with Hardware Service Provider for replacement parts and warranty repairsHands and Feet Support for Remote Resolver TeamsSmall Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)Event and Townhall Unified Communications Support (Webex, Microsoft Stream)Salary Range: $65,000-$75,000Date of Posting: 17th of April 2025Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
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