About FareHarbor At FareHarbor, our mission is to make experiences better for everyone.Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!)to operate and grow.With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.Our team is an 'Ohana of 700+ people around the world.We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.FareHarbor Core Values: Think Client First We Are One 'Ohana Be Curious and Learn Own It.Act With Integrity Embrace the Challenge About the Role: As a Customer Support Representative, your entire directive is to optimize the FareHarbor client experience.Our clients love us, and we love them.We are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup ensuring they are healthy and successful.This position is responsible for working with our live accounts.This role will be a combination of strategically working to suggest changes to promote client success, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers.We are looking for a supreme problem solver and creative individual who is willing to do whatever it takes for each FareHarbor account.What you'll do here: Become an expert FareHarbor user and stay on top of all new feature releases.Handle inbound/outbound support issues via emails and phone calls.Provide exceptional support by listening, understanding the issue, and problem-solving complex issues with customers.Communicate across teams to ensure client needs are met.Provide valuable feedback to the development team.Contribute to the FareHarbor help documentation.Help develop, improve, and implement standard operating procedures. Requirements: Genuinely committed to delivering best in class customer/ technical support.Able to work closely and effectively with others.Comfortable working in a fast paced, goal oriented environment.Tech-savvy, patient, curious, detail oriented and eager to problem solve.Available to work during weekends (Wed to Sun). Bonus points if you have: Experience working with Small / Medium & Large-sized businesses Multilingual Candidate who can speak either one of German, Dutch, Spanish, French, Portuguese, Italian is an added advantage Experience using Zendesk. Benefits Global leave benefit22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leave Life insurance policy Opportunity to share your ideas and make a difference in a growing company.Fast-paced, high-energy and engaging work environment.26 days of annual leave Work-from-home assistance Educational Opportunities Social hours & events and team-building Hybrid friendly Wellness benefits (Headspace subscription & wellness webinars) This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer.We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.To learn more about how we use your information, see our Privacy Statement for Applicants.By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.Any offer of work (e.g.employment, assignment) will be subjected to the successful completion of pre-employment screening. #J-18808-Ljbffr