Customer Service - Monitoring Officer
About Securecorp:
Striving with over 25 years of experience and excellence in security services. This company is Australia’s leading national providers of security, monitoring, electronics, and cleaning services.
About the role:
This is a great opportunity for dedicated individual with experience to join our team as a Monitoring Centre Operator. Our Monitoring Centre provides 24/7 security surveillance completing alarm and emergency service response to our clients.
Successful candidates must be available for training Monday - Friday business hours for the first 3 weeks of the role.
This role will be responsible for the following:
1. Monitoring of Alarms and CCTV
2. Identification of potential incidents
3. Attending to high volume of outbound / inbound call
4. Liaison with police & our internal stakeholders and clients
5. Incident reporting
6. Occasional Data Entry
7. Able to work in a Team Environment
8. Able to work rotating roster of 7 Day / Night per fortnight
To be successful in this role you will need:
9. MUST hold a current Monitoring Licence
10. Excellent customer service skills
11. Experience in customer service and/or security/monitoring
12. Ability to assess potential for incidents and risk mitigation
13. Compiling and completing reports in a timely manner
14. Excellent communication & written skills
15. Mature outlook to your work
16. Proficient in PC skills for report writing
17. Intermediate keyboard & computer skills
18. Australian Drivers Licence
Candidates with proven experience in Patriot alarm monitoring software will be highly regarded, however this is NOT essential.
Employee Benefits
19. Access to our Employee Assistance Program
20. Access to our Employee wellbeing platform including free health checks, exclusive discounts to major retail, restaurants, fitness centres and accommodation: apple, fitness first, hello fresh, google store, booking.com and much more!
21. Security Services Industry Award rates reviewed annually
22. Employee rewards and commendations
23. Great opportunities for advancement and professional development
JOIN US NOW!
SECUREcorp Protective Services PTY LTD Private Security Business Licence 805-434-70S