Job Description
We are looking for a Senior Backend Engineer to join our team at Canva.
As a Senior Backend Engineer, you will be working on building services, tools, and frameworks that help rapidly and effectively solve user issues across multiple domains.
You will be collaborating closely with stakeholders and designers to create world-class support experiences.
You will be developing AI-powered conversational support, guided user experiences, and automated issue resolution.
You will be creating interactive self-help tools that enhance user experience while minimising reliance on support specialists.
You will be identifying and improving methodologies for backend engineering best practices.
You will be finding opportunities for cross-team collaboration to work on new ideas and improvements.
You will be mentoring and empowering other engineers within the team.
About the Role
We are looking for a Senior Backend Engineer who has a proven track record of solving complex problems.
You should have disciplined coding practices, experience with code reviews and pull requests, and you model best practices to your peers.
You should enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomes.
You should have experience building scalable backend services and optimising AI-driven solutions for user support.
You should have perfected the balance between big-picture thinking and nailing the details.
About the Team
The User Help Experience group is part of the User Voice Supergroup.
The Contextual Self-Help team's mission is to empower users to solve their issues through interactive self-help, AI-powered experiences, and automation.
We work closely with the Help AI Platform, Help Center, and Support Handover teams to build:
- AI-driven conversational support tools
- Automated resolution flows
- Streamlined user help experiences
What We Offer
We offer a range of benefits to set you up for every success in and outside of work.
- Equity packages – we want our success to be yours too.
- Inclusive parental leave policy that supports all parents & carers.
- An annual Vibe & Thrive allowance to support your well-being, social connection, office setup & more.
- Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally.