Service Desk Analyst | Travel Industry | 6 Month Contract Your new companyJoinclient who is in the travel industry.As part of their IT team, you'll play acrucial role in maintaining our high standards and supporting our technologicalinfrastructure.Your new roleAs a Service Desk Analyst (Level1 and Level 2), you will be the first point of contact for IT support withinthe organization.Your responsibilities will include:Providing first and second-levelsupport for all Microsoft-based systems and applications.Troubleshooting and resolvinghardware and software issues.Managing user accounts andpermissions in Active Directory.Assisting with the deployment andmaintenance of Microsoft Office 365.Monitoring and responding toservice desk tickets in a timely manner.Escalating complex issues tohigher-level support when necessary.Documenting all supportactivities and solutions in the service desk system.What you'll need to succeedAs a Service Desk Analyst (Level1 and Level 2), you will be the first point of contact for IT support withinthe organisation.Your responsibilities will include:Providing first and second-levelsupport for all Microsoft-based systems and applications.Troubleshooting and resolvinghardware and software issues.Managing user accounts andpermissions in Active Directory.Assisting with the deployment andmaintenance of Microsoft Office 365.Monitoring and responding toservice desk tickets in a timely manner.Escalating complex issues tohigher-level support when necessary.Documenting all supportactivities and solutions in the service desk system.What you'll get in returnIn return for your hard work anddedication, you will receive:A competitive salary and benefitspackage.Opportunities for professionaldevelopment and career progression.The chance to work in afast-paced and exciting environments.A supportive and collaborativeteam culture.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.#2899595 At Hays, we invest in lifelong partnerships that empower people and businesses to succeed.You are at the heart of everything we do.With over 50 years' experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do. Drawing on knowledge that's unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business.By providing advice, insights and expertise on issues you face in today's fast paced world of work, we'll help you make the right decisions for tomorrow. Looking for the right role for you? At Hays we know that finding the right role at the right time takes careful consideration.As your lifelong career partners, we're by your side, every step of the way. Whether you're seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition. Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you. Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.#J-18808-Ljbffr