Job Title: ICT Customer Support Officer Company: Comms Group Services Pty Ltd Location: The Rocket, Robina Town Centre Drive, Robina, QLD, 4226 About Us: Comms Group Services is the employing entity of Comms Group Limited which is a Company listed on the Australian Stock Exchange (ASX:CCG). We are seeking a Telecommunications Network Planner to work with onPlatinum Pty Ltd which is a wholly owned operating entity, and subsidiary, of Comms Group. Comms Group offer innovative technology solutions that empower businesses to seamlessly connect and collaborate through advanced communication tools, enhancing productivity and transforming the way teams work together. OnPlatinum is based at Robina on the Gold Coast. It provides clients with packaged IT services, systems, support and resources across Australia and AsiaPac. Salary: $75,000 per annum plus Superannuation Duties and Responsibilities: Assess the software and hardware requirements of clients and recommend solutions to overcome identified problems. Address client questions regarding software and hardware issues. Review, assess and recommend changes to existing programs to meet users' requirements. Ensure efficient use of applications and equipment. Implement computer networks. Configure new networking and telecommunications equipment, such as mobile devices, computers, PBX phone equipment, wireless access points, switches, modems and routers for clients. Configure, download and install software applications and operating systems on clients' devices. Set up and install printers and UPS devices on client devices. Develop and maintain plans for installed telecommunications network. Create network diagrams, specifications, and documentation to guide implementation and maintenance. Provide remote/on-site support and troubleshooting equipment, such as mobile devices, computers, PBX phone equipment, wireless access points, switches, modems and routers. Use MS Entra ID, Unifi, Meraki, Kaseya VSA and PBX platforms to manage and monitor the client hardware. Liaise with vendors and suppliers for the equipment to deliver cost-effective and reliable products, services and licenses to the clients. Make accurate time entries for all projects, including office tasks and on-site visits. Monitor the health and status of network and telecommunication equipment. Update and create documentation for processes and procedures according to the expected standards. Troubleshoot and provide technical support/advice on equipment. Responsible for the initial setup of telecommunications network infrastructure for childcare centres for multiple Childcare brands. Onsite connection of internet (WAN) services (NBN, NBNEE, FIBRE, Wireless, 4G). Installation, configuration, and setup of Wi-Fi Access Points. Installation of network switches in data cabinet, including wiring/patching. Installation and setup of Phones. Setup and configuration of computers, iPads and devices. Enrollment of computers, phones, tablets/iPads into MDM platforms (Intune, Meraki, Apple). Installation and configuration of printers. Onsite liaison with staff to ensure all devices are working as expected in accordance with specific client requirements and specifications. Undertake setup, installation and onboarding tasks for new and existing projects for customers as assigned. Requirements: Associate degree, Advanced Diploma or Diploma Telecommunications Network Engineering. If not certified, a minimum of 3 years experience in an ICT Customer Support role or similar. Sound understanding of ICT networks, hardware and software. Previous experience with ICT/Telco network design, implementation, and maintenance is an advantage. Routing and Switching Experience specifically with Unifi, Fortigate and Cisco. Experience with Teams Calling, Ribbon SBC, Asterix, Bicom PBXWare and Sippy Softswitch systems. Sound project management skills with the ability to manage multiple projects simultaneously. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently as well as part of a team. Working with children accreditation. Benefits: We will negotiate a salary that reflects the candidate's experience and skills. We provide opportunities for professional and career development. We offer flexible work arrangements, such as remote work options or flexible hours, to support work-life balance. Join our team today and embark on a rewarding career path with opportunities for professional development and advancement. Job Type: Full-time Pay: $75,000.00 per year Schedule: 8 hour shift Overtime Public holidays Supplementary Pay: Overtime pay Work Authorisation: Australia (Preferred) Work Location: In person #J-18808-Ljbffr