Description
About Us
The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with nineteen locations throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry.
About the Role
Join us as a Service Advisor in our Trailer Shed at our Caboolture dealership. You can enjoy the beauty of Queensland while building a rewarding career with an established and successful business. Our dealership exclusively sells and services premium brands Kenworth and DAF, ensuring you'll be representing high-quality products. In this role you will provide technical advice to our customers as well as supporting our team in the workshop.
What you’ll be doing
Providing expert technical advice to customers and staff
Providing exceptional and professional customer service both on the phone and face-to-face in the Trailer Shed
Ensuring customer needs are met by correctly identifying the make, model and issues of their vehicle then advising them of the appropriate services
Providing quotes and invoices
Following up on service jobs and calling customers to advise them on delays and/or finish times and discussing technical information
Dealing with trailer warranty policy adjudication and informing customers of expected costs and warranty coverage
Inspecting parts related to warranty claims and ensuring parts are dispatched
Assisting with warranty administration
What you need to be successful in this role:
Experience in a similar role at a truck, car machinery or agricultural dealership
Mechanically-minded, problem-solver, team player, excellent communicator, strong attention to detail and organisational skills and intermediate computer skills
Truck mechanic qualification or other mechanic qualification – desirable but for the right person a trade qualification may not be necessary
Kenworth or DAF experience (desirable)
We welcome mechanics looking to move into an office-based role.
Why join us?
Training and career advancement
Social events and support team environment
Mental health and wellbeing support programs
Retail, banking and health insurance discount programs
What are you waiting for? Apply today! Visit our website to learn more and connect with us on our socials:
Website: brownandhurley.com.au/careers/
Facebook: @brownandhurley
Instagram: @brownandhurley